Revocation Policy

You have the right to revoke this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or your designated third party, who is not the carrier, have taken possession of the goods. In the case of a contract for several items which you have ordered as part of a single order and which are delivered separately, the revocation period is fourteen days from the day on which you or your designated third party, who is not the carrier, have taken or has taken possession of the last items. In the case of a contract for the delivery of goods in several partial consignments or pieces, the revocation period shall be fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last partial consignment or the last item. In order to exercise your right of revocation, you must inform us, Primo GmbH, Wernher-von-Braun-Str. 2, 84544 Aschau am Inn, phone: +498638/88559200, fax: +498638/88559299, email: info@primo-gmbh.com, by means of an unambiguous declaration (e.g. a letter sent by post, fax or email) of your decision to revoke this contract.

You can use the attached cancellation template but this is not mandatory. To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the revocation period expires.

If you withdraw from this contract, we must refund all payments we received from you, including delivery costs (with the exception of additional costs resulting from the fact that you chose a type of delivery other than the cheapest standard delivery we offer), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You bear the direct costs of the return of the goods. You must only pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the quality, characteristics and functioning of the goods.