(1) After separate agreement and consultation with an authorized representative of the PRIMO An entrepreneur can agree to an exchange or return of goods delivered and received without defects.

(2) An exchange or return in these cases will only be made if the packaging unit is still complete, if the entrepreneur bears the associated transport costs and agrees to a processing fee of 20% of the net invoice amount in the event of a return.

(3) An exchange will only take place if the goods to be exchanged are PRIMO has been received and the defect-free nature of PRIMO If the goods are damaged, PRIMO despite prior agreement, is not obliged to exchange the goods. In this case, the entrepreneur is obliged to collect the goods or have them collected at his own expense and to settle the outstanding amount from the invoice for the goods in question. This does not apply if the defect already existed upon delivery to the customer. In this case, Section 4 of the Terms and Conditions on PRIMO.

(4) Likewise, PRIMO In the event of a return, the customer is not obligated to accept damaged or defective goods unless a warranty claim exists in accordance with Section 4 of the General Terms and Conditions. Even in these cases, the customer is obligated to collect the goods or have them collected at his own expense and to settle the outstanding amount from the invoice for the goods in question.

(5) In the event of a proper exchange of goods, the customer shall not be entitled to a refund of the purchase price or to offset the amount against other claims. In this case, the customer shall receive a credit note for the invoice amount of the returned goods less the processing fee specified in paragraph 2.